Refund Policy

Luna Luxe Clothing Co. Return and Refund Policy

At Luna Luxe Clothing Co., we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Return Policy

1. Eligibility for Returns

   • Items must be returned within 30 days of receipt.
   • Items must be unused, unworn, and in the same condition that you received them.
   • Items must be in the original packaging with all tags attached.

2. Non-Returnable Items

   • Personalized or custom-made items.
   • Sale items or items marked as final sale.
   • Gift cards.

3. Return Process

   • To initiate a return, please contact our customer service team at lunaluxeclothingco@gmail.com with your order number and reason for return.
   • Once your return is approved, you will receive a return authorization and instructions on how to send your item back to us.
   • Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

4. Return Address

   • Address will be sent with return instructions.

5. Processing Returns

   • Once we receive your return, we will inspect the item and notify you of the status of your refund.
   • If your return is approved, we will initiate a refund to your original method of payment.
   • Please allow 5-7 business days for the refund to appear in your account.

Refund Policy

1. Refunds

   • Refunds will be issued to the original method of payment used for the purchase.
   • If you paid with a credit card, please allow 5-7 business days for the refund to appear on your statement.
   • If you paid with a gift card, a new gift card will be issued with the refunded amount.

2. Partial Refunds

   • Partial refunds may be granted for items that are returned after 30 days from the delivery date.
   • Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Exchanges

   • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at lunaluxeclothingco@gmail.com for further instructions.

4. Late or Missing Refunds

   • If you have not received your refund within the specified time frame, please first check your bank account and contact your credit card company.
   • If you still have not received your refund, please contact us at lunaluxeclothingco@gmail.com.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at:

• Email: lunaluxeclothingco@gmail.com

Thank you for shopping with Luna Luxe Clothing Co. We appreciate your business and are committed to providing you with exceptional customer service.